If you are a customer in the UK or the European Union (EU), you get 28 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below.

If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.

Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

• Any Product(s) returned must be sent to us within 28 days from the date you notify us of your intention to return the Product(s).
• Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
• All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
• Returned Products must be unworn and unwashed.
• Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund.

We will not accept returned Products that show any signs of having been opened or unsealed including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

• Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
• Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.
• Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.

This does not affect any other rights you may have under the law.